1. Return Eligibility
- Product Condition: Items must be returned in their original condition, including all packaging, accessories, and manuals. Products must be unused and in the same condition as received.
- Time Frame: Returns must be initiated within [30] days from the date of delivery. After this period, we may not be able to process returns.
- Non-Returnable Items: Certain items, such as [personalized products, opened software, or clearance items], are not eligible for return.
2. Return Process
- Initiate Return: To start a return, please contact our Customer Service team at [contact information] or fill out the return form on our website [link to form].
- Return Authorization: You will receive a Return Merchandise Authorization (RMA) number. Returns will not be accepted without an RMA number.
- Shipping Instructions: Pack the item securely in its original packaging. Clearly write the RMA number on the package and ship it to the address provided in the RMA instructions.
3. Refunds and Exchanges
- Refunds: Once we receive and inspect your return, we will process a refund to your original payment method. Please allow [7-10] business days for the refund to be reflected in your account.
- Exchanges: If you wish to exchange an item, please return the original item and place a new order. We cannot process exchanges directly; instead, a refund will be issued for the returned item, and a new purchase must be made separately.
4. Shipping Costs
- Return Shipping: The customer is responsible for return shipping costs unless the return is due to a defective product or an error on our part.
- Original Shipping Fees: Original shipping fees are non-refundable.
5. Defective or Damaged Items
- Report Issues: If you receive a defective or damaged item, please contact us within [7] days of delivery with your order number and photos of the issue.
- Replacement or Refund: We will arrange for a replacement or a full refund, including return shipping costs, as appropriate.
6. Contact Information
For any questions or concerns regarding returns, please reach out to our Customer Service team:
- Email: [info@jsappliances.pk]
- Phone: [+92 336 9090217]
7. Policy Updates
JS Appliances reserves the right to update this return policy at any time. Changes will be posted on our website, and the updated policy will apply to all returns initiated after the posting date.